At Norex Groups, customer satisfaction is our priority. If you are not satisfied with your purchase, you may request a return or exchange under the following conditions.
1. Return Period (7 Days Only)
Customers can request a return within 7 days of receiving the product. Requests made after 7 days will not be accepted.
2. Condition of Items
To be eligible for a return:
- Items must be unused and in original condition
- All tags, labels, and packaging must be intact
- The product must not be damaged, washed, or altered
3. Non-Returnable Items
Certain items cannot be returned or exchanged, including:
- Custom-made or personalized items
- Items damaged due to misuse or improper handling
- Items without original packaging or tags
4. Refund Process
Once your return is received and inspected:
- We will notify you regarding approval or rejection of your refund
- If approved, the refund will be processed via the original payment method
- Refund processing time may take 5–10 business days
5. Exchange Policy
If you received a wrong size or defective item, you may request an exchange within 7 days. The replacement will be provided subject to availability.
6. Return Shipping
- Customers may be responsible for return shipping costs unless the product is defective or incorrect
- Shipping charges are non-refundable
7. Malaysia Consumer Protection
We follow standard Malaysia consumer protection practices. Customers are encouraged to contact us immediately if there is any issue with their order. We aim to resolve all matters fairly and professionally.
8. How to Request a Return
To request a return or refund, please contact us with the following details:
- Order number
- Product details
- Reason for return
- Photos (if applicable)
9. Contact Us
If you have any questions regarding returns or refunds, please contact us through our website. Our support team will assist you as soon as possible.
Norex Groups
Customer Satisfaction is Our Priority