At Norex Groups, we are committed to delivering your orders safely and on time across Malaysia.
1. Shipping Coverage
We currently ship across Malaysia. For international shipping inquiries, please contact us before placing your order.
2. Order Processing Time
- Orders are processed within 1–3 business days after confirmation
- Orders are not processed on Sundays or public holidays
3. Delivery Time
Estimated delivery time:
- West Malaysia: 2–5 business days
- East Malaysia (Sabah & Sarawak): 5–10 business days
Delivery times may vary depending on location and courier services.
4. Shipping Charges
- Shipping charges will be calculated at checkout based on your location and order size
- Free shipping may be offered during promotions or for selected orders
5. Courier Services
We use reliable courier partners to ensure safe and timely delivery. Tracking details will be provided once your order is shipped.
6. Order Tracking
Once your order is dispatched, you will receive a tracking number via email or WhatsApp to monitor your delivery status.
7. Delays
While we aim to deliver within the estimated time, delays may occur due to:
- Weather conditions
- Courier issues
- High order volume
Norex Groups is not responsible for delays caused by third-party courier services.
8. Incorrect Address
Please ensure that your shipping address is correct. We are not responsible for delivery issues caused by incorrect or incomplete addresses.
9. Failed Delivery
If delivery fails due to unavailability or incorrect details:
- The courier may attempt re-delivery
- Additional charges may apply for re-shipping
10. Damaged or Lost Parcels
If your parcel arrives damaged or is lost:
- Contact us immediately with proof (photos if applicable)
- We will assist in resolving the issue with the courier service
11. Contact Us
If you have any questions regarding shipping, please contact us through our website. Our team is always ready to assist you.
Norex Groups
Fast & Reliable Delivery Across Malaysia